SUNWAVEZ

Service Policy

Last updated: October 16, 2025

1. Service Overview

At Sunwavez, we are committed to providing exceptional service for all your eyewear needs. This policy outlines our service standards, procedures, and commitments to ensure your complete satisfaction with our products and services.

2. Customer Support Services

2.1 Contact Methods

  • Email: ask@sunwavez.com
  • Phone: +61883388173
  • Address: 2 Macklin St, Parkside SA 5063, Australia

2.2 Support Hours

Our customer support team is available:

  • Monday to Friday: 9:00 AM - 6:00 PM AEST
  • Saturday: 10:00 AM - 4:00 PM AEST
  • Sunday: Closed

3. Eyewear Services

3.1 Available Services

  • Frame adjustments and fitting
  • Lens cleaning and maintenance
  • Nose pad replacement
  • Screw tightening and replacement
  • Temple adjustment
  • UV protection testing

3.2 Service Timeframes

Standard service times:

  • Basic adjustments: 15-30 minutes
  • Minor repairs: 1-2 business days
  • Major repairs: 3-5 business days
  • Custom services: 7-10 business days

4. Warranty Services

4.1 Standard Warranty

All sunglasses purchased from Sunwavez include:

  • 30-day satisfaction guarantee
  • 12-month warranty against manufacturing defects
  • Free adjustment service for the life of the product
  • 90-day warranty on repairs

4.2 Extended Care

Optional extended care services include:

  • 24-month extended protection
  • Accidental damage coverage
  • Priority repair service
  • Annual professional cleaning and adjustment

5. Specialized Services

5.1 Custom Fitting

  • Professional frame fitting
  • Face shape analysis
  • Style consultation
  • Prescription lens fitting

5.2 Additional Services

  • UV protection assessment
  • Polarization testing
  • Frame style workshops
  • Sunglasses care tutorials

6. Service Pricing

6.1 Standard Services

  • Basic adjustment: Complimentary
  • Professional cleaning: Complimentary
  • Detailed assessment: $25
  • Expert consultation: $45

6.2 Repair Costs

  • Minor repairs: $30-50
  • Major repairs: $60-120
  • Custom services: Quoted per project

7. Quality Assurance

Our commitment to quality includes:

  • Professional assessment of all repairs
  • Quality testing before return
  • UV protection verification
  • Satisfaction guarantee on all services
  • Follow-up quality checks

8. Service Requests

8.1 How to Request Service

  1. Contact our support team via phone or email
  2. Describe the service needed
  3. Receive a preliminary assessment
  4. Schedule service appointment if needed
  5. Approve service quote

8.2 Required Information

  • Sunglasses model and brand
  • Purchase date and location
  • Detailed description of issues
  • Photos of damaged components
  • Preferred service timeline

9. Service Guarantees

We stand behind our services with:

  • 90-day warranty on repairs
  • Satisfaction guarantee
  • Price match on comparable services
  • Professional workmanship
  • Genuine parts and materials

10. Updates to Service Policy

Sunwavez reserves the right to modify this Service Policy at any time. Changes will be effective immediately upon posting to our website. Continued use of our services following any changes indicates your acceptance of the new terms.

For questions about our Service Policy, please contact our customer support team.